use the form, or send an email to email@example.com
we're always here if you need us!
For a proper fit, measure your dog's neck with a tape measure at the middle of the neck as shown below.
Pull the tape snug but not tight. (If you do not have a tape measure, you can use a piece of string and then measure the string with a rigid ruler). Allow sufficient room to slip two fingers between the collar and the dog's neck. It is recommended to add 1-3 inches of slack to your dog's neck size to determine the collar size.
Please note, A $10 USD restocking fee is applied to both refunds and exchanges for items that are in new and unopened condition. In the event that returned items item(s) are not in their original packaging, or if the clear plastic shrink wrap has been opened or removed, you will be charged an additional $10 USD polishing/packaging fee, for a total of $20 USD. DO NOT open the clear plastic shrink wrap if you plan on returning or exchanging the item. Please be sure to order the right size, as the charges mentioned here are applicable to exchanges due to sizing errors.